Refund & Cancellation Policy

We want you to be happy with your order. Here’s how cancellations, returns and refunds work.

1. Unpaid orders

An order is confirmed only after we receive your UPI payment. If you change your mind before paying, just message us on WhatsApp and we’ll cancel it. We may also cancel orders that stay unpaid.

2. Cancelling a paid order

You can cancel a paid order any time before it is dispatched by messaging us with your order number. We refund the full amount you paid. Once the order has been dispatched it can no longer be cancelled.

3. Damaged, defective or wrong items

If an item arrives damaged, defective or different from what you ordered, message us on WhatsApp within 48 hours of delivery with your order number and photos (an unboxing video helps). Once verified, we’ll offer a replacement or a refund.

4. Other returns & exchanges

At this stage we don’t accept returns for change of mind. For size questions, message us before ordering and we’ll help you pick the right fit.

5. How refunds are paid

Approved refunds are sent by UPI to the account you paid from, usually within 5–7 working days of approval. Delivery charges paid to the courier are not refundable.

6. Contact

See our Contact page. Delivery details are in our Shipping & Delivery Policy.